Here’s a bit about me.

Born in DC, shaped by Baltimore, and sharpened by 13 years in New York, I’ve learned a lot along the way. Working for startups taught me grit, adaptability, and that no job is ever “not my job.” If it needs doing, let’s roll up our sleeves and get it done. Titles don’t define me—impact does.

Outside of work, I’m a wife, a mom to two amazing girls, and someone who can juggle a Google spreadsheet just as easily as a finger-painting session. I’m also a runner, and I see it as a metaphor for life: one step at a time, and you’ll get where you need to go.

These days, I’ve traded my metro card for cowgirl boots and call the Nashville area home.

I think about customer experience differently.

It’s about the entire journey—starting the moment someone discovers your brand, through their purchase and beyond. Loyalty and retention don’t just happen; they’re built every step of the way.

Sure, great support during a problem is crucial, but my focus goes deeper. I work to remove friction, streamline processes, and create a seamless foundation for your customers.

Once we’ve got that solid, we tackle the big question: “What are customers really saying?” Data is powerful, but only when it’s presented in a way that drives strategy. Let’s connect the dots together.

We have a lot more in common than we think.

At the end of the day, I love connecting with people and building relationships. Whether you need advice, a fresh perspective, or just someone to brainstorm with, I’m here. CX is what I do, but good conversations? That’s what I’m about. No pressure, just genuine connection.